Surveys that capture insights at rapid rates.
Run targeted surveys right in your product to quickly capture shopper real-time feedback at scale—ShopperStream AI will instantly analyze and group responses into themes to uncover patterns in your users' feedback.
Use Cases
Continuously optimize your product & website
Identify a few critical shopper journeys across your product or website to focus on. Then, determine which shoppers you’re most interested in hearing from, based on their characteristics and actions they take in your product.
Let's solve some of your most Pressing Problems
It’s clear, a shoppers voice can lead huge insights into your business practices, how likely a customer is to return, what they think of key moments in your end-to-end experience.
Reduce Customer Churn
Create Better Product Information
Fix leaky bucket and winback
Increase NPS and Loyalty
Find out what's working on Product Launches
Improve your Order Journey
ExPERT BUILT TEMPALTES
Identify areas of opportunity with these expert-made templates
or create your own customer micro feedback templates
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Uncover key shopper journey points for satisfaction
Uncover how satisfied customers were with on-site experience
Dive into shopper personas more and see who is buying
JOURNEY TEMPLATES
Templates designed specifically for e-commerce stores.
Research templates geared towards e-commerce shopping let you get started in minutes
Customer Loyalty
Templates built for why customers come back.
Cart Abandonment
Find out what causes your customers to leave
Onboarding Shoppers
Webex integrates seamlessly into 100+industry-leading apps.
Improve Product
Find out what makes your products work with people and deploy heavy duty product research snippets
Improve Pricing Perception
Find out what detracts and motivates shoppers to buy based on pricing
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View all the templates
HELLO NPS.
Fuel growth and mitigate detractors with Net Promotor Score templates (NPS).
NPS surveys help you quantify customer loyalty while also providing qualitative feedback to help you improve your customer experience.
Customers are asked a standardized question: “How likely are you to recommend us to a friend?”
Customers are placed into groups depending on their response: detractors, passives, promoters.
NPS is relied upon by top brands: Apple, Four Seasons, Disney, Zappos, Jet Blue, and many more.
EVERY SURVEY YOU NEED
Our simple to use widget provides a whole host of functionality right out of the box
Or dive deep with API integrations for complete customization
Learning from your customers takes time, energy, especially with your fast moving store. With our survey solution, use micro-surveys to drive up to 30% greater response rates than traditional long form surveys.
Muti-step deep dive surveys or singular page long form feedback
Completely build your own unique questions and logic and easily deploy them.
30% of shoppers that did not purchase have completed a cart abandonment survey for Health Products for You
By integrating surveys to pop-up directly on their cart abandonment emails - the team at HPFY have been able to survey hundreds of shoppers in a short amount of time to understand why they abandon.
Building and launching surveys in minutes
Custom Survey Builder & Reporting
Our Analysis and Reporting tools provide you with accessible, actionable data that helps you collect, analyze and respond to customer feedback. Empowering you to make more favorable impressions, improve shopper experiences, and accelerate growth.
Launch CONTROLS
Get surveys our the way you want to
Where there's a will, there's a way! We make it easy to collect information how you need.
Onsite Survey pop-up icons
Email, on-site feedback buttons and more
INSIGHTS
Snapshot problem areas in the customer journey
Customers can flag and snapshot issues on your site, annotate and give you direct line feedback on the problem areas or friction within the customer journey. Go ahead and preview this with the feedback button on the right.
We're easy to work with. Let's get collecting in 5 mins
14 day free trial