Cart Abandonment
Find out why customers abandon their journey
A CONNECTED PLATFORM FOR INSIGHTS
We're here to help you make sense of all of this.
Imagine having a crystal ball that reveals exactly what your customers crave and what grinds their gears. Shopper and product review data is just that – a treasure trove of real-time feedback straight from the horse’s mouth. This isn’t just data; it’s the raw, unfiltered truth about your strengths and where you need to step up your game.
Agent Performance
What customer services agents are having the most impact on your reviews and revenue?
Topical Analytics
Find core themes and topics between all your brand and product content
Reputation Management
90% of shoppers will return if you engage with negative feedback. Set up templates to speed through the responses.
Agent Performance
See which agents are engaging with reviewers and retaining revenue
Core Topics
Parse through thousands of reviews in a flash with core topic sentiment
Journey Performance
Find out the breakdown in your customer journey and the why behind it
Shopper Profiles
Shopper Profiles Maps your shopper story and revenue impact directly to your customer satisfaction
Trust powers
Insights
With trusted reviews, you’re not shooting in the dark. You can spot trends, understand preferences, and pinpoint pain points with razor-sharp accuracy. This means you can fine-tune your products and services to hit the sweet spot every time. The result? Happier customers, better products, and, let’s not beat around the bush – a significant boost in your revenue.
Pull together review sources
And bring all your reviews in-house to tell a full VOC story. Connect up review platforms and start using AI to auto-tag and cluster data content into manageable stories.
Customer Journey
Deep dive customer insights lets you actually dive right into where your customer journey is breaking up and how to fix it.
Product Insight
With these trusted reviews, you’re armed with the knowledge to refine your products and services, hitting the mark every time. The endgame? Happier customers, killer products, and, let’s be real – a serious bump in your revenue.
Learn more about your use case
Just SOME OF OUR FEATURES
So, don’t just guess what your customers want. Know it, act on it, and watch your business grow like never before. Trust the insights, embrace the feedback, and let those reviews pave the way to your success.
Direct Revenue Map
connecting revenue impact directly to reviews and uncovering which voices are worth their weight in gold. Imagine pinpointing the customers whose feedback translates into higher customer lifetime value.
Executive Reports
modular reports that let you weave together a story so captivating it could be a bestseller. And the best part? It lands directly in your inbox or your stakeholders’ inbox, hot off the press. No fuss, no hassle – just pure, unadulterated insights delivered right where you need them.
Full Feedback Solution
A feedback solution that rivals the best out there, with workflows, surveys, custom questions, launch controls and variety of feedback controls
Competitor Benchmark
Real-time feedback revealing not just where you shine, but where your competitors fall short. These insights let you pinpoint exactly how you measure up, highlighting your strengths and exposing their weaknesses.
On-Site Miro feedback
Over a 30% up tick in collection with hyper fast, quick on-site feedback loops.
NPS
Publicly reply back to shoppers on your publicaly ranked and visible ResellerRatings storefront
Logic Workflows
Switch up surveys on the fly with logic workflows that react to a customers answers and daisy chain the perfect feedback flow.
Sentiment & Topic
. It’s like having a real-time mood ring for your business, giving you the edge to adapt and thrive. Sentiment and topical analytics aren’t just data –they let you tap into the pulse of your audience, highlighting trends, uncovering pain points,
Agent Performance
Agent Performance reports tells you how revenue directly is affected by your CS teams efforts to engage, and work with shoppers.
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I appreciate the overall view and the in-depth review analysis tools that the RR platforms provide. These tools help my teams better understand customer behavior and sentiment and provide actionable results.
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BuILT FOR TEAMS
Every team, side by side connected to shopper led growth.
How can you build a trusted relationship with your shoppers?
How do you turn one-time shoppers into repeat advocates?
How can we improve our website's user experience to increase customer satisfaction and drive more sales?
Be seen in a croweded Sea
Business Owner
Marketing leaders trust ResellerRatings to strengthen their brand with the shopper’s voice through real reviews and UGC.
Why have we completely fallen off of SERPS?
How can you optimize increase conversion rates and decrease abandonment?
How can we improve our site's product pages to better showcase our offerings and drive more sales?
Power Lead generation & Conversion
Head of E-commerce
Marketing leaders trust ResellerRatings to strengthen their brand with the shopper’s voice through real reviews and UGC.
How to I engage with customers and improve my score?
How can I see what customers issues are trending before they become a core priority issue?
How are my brands or websites stacking up against each other or locally?
Turn Detractors into PROMOTERS
Customer Experience
Marketing leaders trust ResellerRatings to strengthen their brand with the shopper’s voice through real reviews and UGC.
I want to generate social proof to show my brand is legit!
How can I maximize our pipeline with limited resources?
What is the key to driving customer retention and loyalty?
Drive DISCOVERY
Marketing
Marketing leaders trust ShopperStream to strengthen their brand with the shopper’s voice through real reviews and UGC.
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