Authenticity matters
Authentic Content Matters more so than ever
Authentic shopper voice and content is at the heart of what we do. In a world of AI generated noise, we're working on clearing the path for real trustworthy content.
Official Google Partner since 2012
We've been collecting, establishing ratings and reviews for over 24 years. Our review content is trusted by some of the biggest Search engines out there - like Google - and we take your voice seriously.
For Reviewers
A QuickGuide to your Reviews
Learn about writing reviews, responsibilities, and more
Trust and Security
Learn how ResellerRatings protects your data and compliance with regulatory programs
Understanding Store Scores
Demystify the review score on ResellerRatings - find out what goes into a store
score
Reporting or Flagging Reviews
As a consumer, learn how to report and flag reviews. You can check out our content policy guide on acceptable review content.
Reviewer FAQ
For Brands & Stores
Flagging Reviews
You can't remove reviews on ResellerRatings, however you can flag them under our terms.
Advertising on ResellerRatings
Understand how your pages are used for Advertising and how Retailers can advertise.
Retailer FAQ
Other Frequently Asked Questions
our story
TRUST
Our values with Authenticity
We strive to make our processes as transparent and clear as possible so you understand how your reviews are managed and published, how we tabulate retailer scores, and what we do with the data we collect.
We also help and authenticate real reviews and put in place systems that allow for real, authentic content to pull through.
We also help and authenticate real reviews and put in place systems that allow for real, authentic content to pull through.
WHAT HAPPENS WHEN YOU SUBMIT A REVIEW?
Our workflow
1. The large majority (95%) of our reviews are sourced from brands directly, meaning they send us authenticated experiences
2. Reviews are checked for a variety of markers in an automated anti-fraud process. That includes things such as PII violation, vulgarity and more. Our anti-fraud systems also look for review frequency and rapid submissions, as well as other factors to ensure the review is not farmed.
2. Reviews are checked for a variety of markers in an automated anti-fraud process. That includes things such as PII violation, vulgarity and more. Our anti-fraud systems also look for review frequency and rapid submissions, as well as other factors to ensure the review is not farmed.
our story
3. Reviews are put into a pending period in which they are held. For example reviews can take 48 hour business hours or more to go live as they go through our review and check system.
4. When a reviews is live, it's posted on our site. However reviews can be posted directly to publishers much faster.
5. If your review is taken down, it may have been flagged by a retailer. That means it might have been flagged on the grounds of our flagging terms and content compliance which tries to ensure content is relevant to brand and not off-topic (for example). The goal of flags is to build a two way street for both shoppers and reviews to discuss, work through issues and resolve.
This is where our TRANSPARENCY team comes in. A team of human moderators that evaluate the flags, contact reviewers and retailers alike for evidence.
Reviews are never taken down due to score nor can anyone pay to have reviews taken down.
4. When a reviews is live, it's posted on our site. However reviews can be posted directly to publishers much faster.
5. If your review is taken down, it may have been flagged by a retailer. That means it might have been flagged on the grounds of our flagging terms and content compliance which tries to ensure content is relevant to brand and not off-topic (for example). The goal of flags is to build a two way street for both shoppers and reviews to discuss, work through issues and resolve.
This is where our TRANSPARENCY team comes in. A team of human moderators that evaluate the flags, contact reviewers and retailers alike for evidence.
Reviews are never taken down due to score nor can anyone pay to have reviews taken down.
