Create an exciting winback and re-engagement loop to delight customers and encourage positive sharing across networks.

The seamless integration of rapid resolution, high engagement, and advanced case management ensures that every customer feels heard and valued, leading to a positive impact on overall brand perception and success.

TRUST DRIVEN CONVERSION

Reputation Management that's built for your customer service teams

90%

of shoppers will return if you engage with negative feedback. Set up templates to speed through the responses.

Smart workflows

Like templates, AI responses that know your company policies and smart conversational workflows to engage with shoppers

Made for CSM teams

With full flagging, prioritization and auto-routing capabilities, we take review handling seriously so you can get on issues as fast as possible.

TRUST DRIVEN END TO END CONVERSION

Empower your Brand, Elevate your Engagement

Our ratings platform is designed to revolutionize how brands engage with customer reviews, offering an unparalleled experience in responsiveness, engagement, and case management.

Increase SHOPPER CONVERSION WITH TRUST

Engaging with customers - the best way to create trust

InCREASE CONVERSION

Rapid response times increases loyalty, revenue and trust

By putting your customers first, you can engage directly with them

Reply back to reviews and engage with two way conversation

Migitate issues before they syndicate and transform your ratings

Repond back to Questions and Answers and drive winback and increase time-on-site

Case management to send reviews, Q&A and more to different agents, escalation features and teams with workflow rules

Agent performance let’s you know which employees are having
the biggest impact on your reputation

Drive RETURN RATES DOWN

Turn customer conversation into confident purchases

Your customers don’t want to deal with returns, and you don't either. When you respond to reviews and questions, you provide shoppers with a real perspective. They get the info they need to feel confident about their purchase. Browsers become happy buyers, and happy buyers turn into loyal fans. Plus, your service costs drop big time.

SHOPPER PROFILES

Understand WHO your shopper is

Connect the loop on identifying what advocates and shoppers to reach out to and find out what shoppers reviews may be worth their weight in gold for your cart revenue.

For a DTC brand, recognizing high cart value reviews can pinpoint your most valuable customers who are likely to be repeat buyers, brand advocates, and sources of valuable feedback.

High Response Rates and Engagement BOOSTED WITH AI

Sarah from Customer Success Doesn’t Know how Delayed Responses are affecting your bottom line.

With our platform, brands can address customer concerns swiftly, ensuring issues are resolved in record time. Our advanced tracking system monitors resolution times, allowing for real-time updates and ensuring no review goes unnoticed.

POWERFUL REVIEW Management

^{Trust Driven Recurring shopper revenue and Winback all powered by AI}

Our platform offers a robust case management system, enabling brands to handle reviews with the precision of a CRM tool. Sophisticated workflows allow for the categorization, prioritization, and delegation of tasks, ensuring each review is handled efficiently and effectively.

AI reponses and sentiment workflows images

What Use case are your driving for your brand?

Start collecting trust & reviews now

Automate review campaign management.

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