Hey Customer SERVICE TEAMS
Supercharge happy customer word of mouth with TrustHQ
A platform designed to create a winback, re-engagement loop as well as prevent customers from spreading bad content like wildfire across the web.
Customers leave better reviews
When you engage with them and fix issues using our tools
Improve Expansion revenue
By creating conversations and engagements that make a positive impression
Reputation Management
90% of shoppers will return if you engage with negative feedback. Set up templates to speed through the responses.
Fast Reviews
Up to 270% increase in products with over 5 reviews
Agent Performance
See which agents are engaging with reviewers and retaining revenue
Auto Prioritize Issues
A Robust case management platform allows you to set up a variety of triggers and workflows
Inform Shoppers
Customers who have key rating snippets like size, fit and deep downs shop with more confidence and can significant cut back on your return attrition
Power Look Books
Power Discovery with gorgeous widgets and galleries
Trust powers
Credibility
Customers are more prone to creating better content, engage with your Q&A, and write reviews if they know you partake in serious customer feedback programs.
This is turn creates more return customers, as well as allows your team to get on top of issues, using your shoppers as key indicators for problem areas
This is turn creates more return customers, as well as allows your team to get on top of issues, using your shoppers as key indicators for problem areas
Build Trust and Credibility
Authentic Feedback: Nothing builds trust like real customer reviews. With ResellerRatings, showcase genuine feedback that new customers can rely on.
Boost Engagement and Loyalty
Satisfied customers who leave positive reviews are more likely to become repeat buyers and brand advocates, driving long-term revenue growth.
Understand Team performance
Reviews provide additional information that can help alleviate any concerns or doubts a customer might have, leading to fewer abandoned carts and higher conversion rates.
Learn more about your use case
Just SOME OF OUR FEATURES
That will make your customer services teams turn reviews into revenue
Revise a review
Highly engaged workflows encourage customers who have had service to update their review content.
1-click Expand UGC collection
Got a customer that's left a review? Why not encourage them to leave a video review with 1-click!
Flagging Reviews
Reviews that fall within our flagging terms will be reviewed by our moderation team to protect your brand
Teams
Set up mid to large CS teams to engage with content in a case management way
Prioritize & Escalate
Priortize issues and topics with AI topical detection and route reviews to the right internal experts
Public replies
Publicly reply back to shoppers on your publicaly ranked and visible ResellerRatings storefront
Direct Converatons
Engage in direct back and forth conversations with Shoppers using our platform to resolve an issue behind the scenes
Resolution Center
Resolution center gives you a set number of days to work with frustrated shoppers before the review goes publicly live
Auto-Moderation
Don't let competitor mentions, slander, PII violations or more get in the way of your team. Our anti-fraud systems scans every review and detects potential issues around it or visual UGC.
Agent Performance
Agent Performance reports tells you how revenue directly is affected by your CS teams efforts to engage, and work with shoppers.
feature 4
The most significant impact we’ve seen since using reseller ratings has actually been on site conversion rates, and we feel the reason that happened is the reseller ratings tool and platform has allowed us to gather so many inbound reviews ...
Scott Levitt, Simple Canvas
★★★★★ 7k + reviews
★★★★★ 7k + reviews
BuILT FOR TEAMS
Every team, side by side connected to shopper led growth.
How can you build a trusted relationship with your shoppers?
How do you turn one-time shoppers into repeat advocates?
How can we improve our website's user experience to increase customer satisfaction and drive more sales?
Be seen in a croweded Sea
Business Owner
Marketing leaders trust ResellerRatings to strengthen their brand with the shopper’s voice through real reviews and UGC.
Why have we completely fallen off of SERPS?
How can you optimize increase conversion rates and decrease abandonment?
How can we improve our site's product pages to better showcase our offerings and drive more sales?
Power Lead generation & Conversion
Head of E-commerce
Marketing leaders trust ResellerRatings to strengthen their brand with the shopper’s voice through real reviews and UGC.
How to I engage with customers and improve my score?
How can I see what customers issues are trending before they become a core priority issue?
How are my brands or websites stacking up against each other or locally?
Turn Detractors into PROMOTERS
Customer Experience
Marketing leaders trust ResellerRatings to strengthen their brand with the shopper’s voice through real reviews and UGC.
I want to generate social proof to show my brand is legit!
How can I maximize our pipeline with limited resources?
What is the key to driving customer retention and loyalty?
Drive DISCOVERY
Marketing
Marketing leaders trust ShopperStream to strengthen their brand with the shopper’s voice through real reviews and UGC.
Start collecting trust & reviews now
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