THE RSR SCORE
What's in a score?
We're going to get you familiar with a bunch of terms around our score to help understand how we put it together.
Review Labels
If you see a 'Verified' label, it means the review came in from one our automated or invite review methods. This is how retailer who work with us can launch review collection. This could be
- JavaScript that launches a pop-up on checkout and can opt-in to recieve an email after purchase is fullfilled
- JavaScript that launches a pop-up on checkout that captures a review at the point of sale and follows up after fullfillment for any amendments or additions
- API Invites that invite customers to leave a review
- BCC - which triggers a review invite upon a certain event (like after a customer service experience or a shipping fullfillment)
- Direct Invite Links - But the retailer has worked with our team and we've approved the method of collection to be a post transaction process.
our story
Invite Label
If you see a 'Verified' label, it means the review came in from one our automated or invite review methods. This is how retailer who work with us can launch review collection. This could be
- Accelerator → Reviews submitted from merchant-initiated uploads (CSV) where invitations are sent by our system.
- Direct Invite Links - Retailers have provided direct invite links on mailer campaigns
Review FLOWS & LABELS
We have four core review flows and retailers can customize a variety of aspects of this review flow like survey delay, survey text to match their brand guidelines, etc.
📧 Post Purchase Email – Invitations sent once an order has been fulfilled, ensuring reviews are based on the complete shopping journey.
🛒 Checkout + Post Purchase Email Follow Up – Reviews captured at purchase and then confirmed or updated after delivery. These type of reviews don't go live until the Post Purchase Email Follow up is sent out giving the reviewer an opportunity at two touch points to enter sentiment about a purchase flow. The review sentiment may be captured at either points in the review capture process.
⚡ Checkout Reviews – Immediate impressions collected at the point of purchase, highlighting the trust, ease, and confidence of the buying experience before fulfillment. This is in the form of a pop-up
✍️ Organic Reviews – Reviews written by customers who voluntarily share their experiences, whether or not they were
prompted, providing authentic and unsolicited perspectives.
📧 Post Purchase Email – Invitations sent once an order has been fulfilled, ensuring reviews are based on the complete shopping journey.
🛒 Checkout + Post Purchase Email Follow Up – Reviews captured at purchase and then confirmed or updated after delivery. These type of reviews don't go live until the Post Purchase Email Follow up is sent out giving the reviewer an opportunity at two touch points to enter sentiment about a purchase flow. The review sentiment may be captured at either points in the review capture process.
⚡ Checkout Reviews – Immediate impressions collected at the point of purchase, highlighting the trust, ease, and confidence of the buying experience before fulfillment. This is in the form of a pop-up
✍️ Organic Reviews – Reviews written by customers who voluntarily share their experiences, whether or not they were
prompted, providing authentic and unsolicited perspectives.
For Reviewers
A QuickGuide to your Reviews
Learn about writing reviews, responsibilities, and more.
Understanding Store Algorithm
Demystify the review score on ResellerRatings - find out what goes into a store score, the review types used and more.
Security and your Data
Learn how ResellerRatings protects your data and compliance with regulatory programs.
Understanding Review Collection & Labels
An overview of verified labels, review collection and more.
Reporting or Flagging Reviews
As a consumer, learn how to report and flag reviews. You can check out our content policy guide on acceptable review content.
Reviewer FAQ
For Brands & Stores
Flagging Reviews
You can't remove reviews on ResellerRatings, however you can flag them under our terms.
Store Banners and Warnings
Warning banners placed for consumers. Heres how they work and how to get them removed.
Advertising on ResellerRatings
Understand how your pages are used for Advertising and how Retailers can advertise.
Delisting your store
Don't want your store on ResellerRatings.com? Here's how to work with us on that.
Retailer FAQ
Other Frequently Asked Questions
Community
Found a store with fake reviews or suspicious content! Flag the review or help us by contacting us to investigate