ResellerRatings API and Product Review Widget Terms of Use

‍Last updated: Sep 2026

‍These Terms govern access to and use of the ResellerRatings application programming interfaces, credentials, documentation, widgets, and related integration tools (collectively, the “API Services”).

These Terms form part of the subscription agreement or other agreement governing services between RSR Acquisition, LLC dba ResellerRatings (“ResellerRatings,” “we,” or “us”) and the customer using the API Services (“Client,” “you,” or “your”) (the “Agreement”).“

API Data” means reviews, ratings, reviewer information, analytics, metadata, and other content or information obtained through the API Services.“Authorized Properties” means the stores, brands, domains, applications, and accounts expressly covered by your Agreement or otherwise approved by us in writing.

1. Access and Limited License
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Subject to your compliance with the Agreement and these Terms, and an active subscription that includes API access or our express written authorization, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access the API Services and use API Data solely for the permitted purposes below.

Access is limited to your Authorized Properties, purchased features, approved endpoints, and applicable usage limits. Technical access to information does not authorize uses outside this license.

All rights not expressly granted are reserved.

These Terms do not transfer ownership of the API Services, API Data, or any intellectual property.

2. Permitted Uses

Within your subscription’s scope, you may:

Submit authentic reviews invites, responses, flags, and moderation requests through approved workflows.

Retrieve and display ratings and reviews associated with your Authorized Properties.

Integrate approved ResellerRatings content and widgets into your Authorized Properties.

Any other use, including syndication, redistribution, bulk data licensing, or access for additional brands or properties, requires our prior written permission.

3. Credentials and Service Providers

You must protect private API credentials as confidential information, restrict access to personnel who need it, and use secure credential storage. Private credentials must not appear in publicly accessible repositories, browser code, mobile applications, or client-accessible logs.

Browser-based implementations may use only credentials or identifiers expressly designated by ResellerRatings for public use, subject to applicable permissions and domain restrictions.

You may allow a contractor or integration provider to access the API Services solely on your behalf if the provider:

• Operates within your authorized scope.
• Is bound by written confidentiality, security, and use restrictions at least as protective as these Terms.
• Does not use API Data for its own purposes or for other customers.

You remain responsible for your personnel’s and providers’ compliance. Credentials may not be shared across unrelated clients or properties, or across accounts unless expressly authorized.

You must promptly revoke access when it is no longer needed and immediately notify us of suspected credential compromise.

Prohibited Uses

Except as expressly authorized in writing by ResellerRatings, you must not, directly or through another person:

• a. Harvest or reconstruct data. Systematically extract API Data to build, maintain, or reconstruct a review database, archive, directory, or substantially equivalent copy of ResellerRatings content beyond your permitted integration.
• b. Resell or redistribute. Sell, license, sublicense, rent, publish bulk datasets, provide a data feed, or make API access or API Data available as a standalone product or service. This does not prohibit expressly authorized displays on your Authorized Properties.
• c. Build competing services using our resources. Use the API Services or API Data to develop, operate, enhance, or supply a competing review platform, ratings service, data-licensing service, or substitute for ResellerRatings services. This restriction does not prohibit independent development without our API Services or API Data.
• d. Train or supply AI systems. Use API Data to train, fine-tune, evaluate, or improve artificial-intelligence or machine-learning models; create reusable training datasets; or populate shared or public AI retrieval systems. Internal AI-assisted analysis requires our written approval unless expressly included in your plan and must not permit a provider to retain API Data for its own purposes or model training.
• e. Circumvent controls. Bypass authentication, permissions, subscription restrictions, rate limits, filtering, or other technical controls, including through rotating credentials, multiple accounts, proxies, or distributed requests.
• f. Access unauthorized information. Attempt to access another customer’s account, private reviewer information, unpublished content, or information outside your authorized scope.
• g. Disrupt or probe systems. Introduce malware, interfere with service operation, conduct unauthorized vulnerability testing, or reverse engineer nonpublic implementation details, except where applicable law expressly permits otherwise.
• h. Manipulate reviews. Submit fabricated, impersonated, duplicated, or misleading reviews; falsify transaction or reviewer-verification information; manipulate ratings or helpfulness votes; or abuse flagging and moderation functions.
• i. Misuse personal information. Sell reviewer information, use it for unrelated marketing or profiling, reidentify anonymous reviewers, or contact reviewers to harass, intimidate, retaliate, or pressure them to change or remove reviews.
• j. Evade suspension or termination. Continue accessing or using the API Services through another account, provider, or identity after access is suspended or terminated.
• k. Remove attribution. Conceal, remove, obscure, or alter required ResellerRatings attribution, branding, links, or notices.

5. Required ResellerRatings Attribution and Links

Unless we expressly authorize otherwise in writing, every customer-facing display of reviews, ratings, aggregate scores, or review counts obtained through the API Services must include:

• A visible attribution reading “Reviews powered by ResellerRatings” or another attribution expressly approved by us.
• A functional, direct hyperlink to the relevant ResellerRatings store profile, product-review page, or other destination we designate with a no usage of no follows
• Any additional source notices supplied with the content or required by our documentation.

Attribution must appear within or immediately adjacent to the review or rating display. A single attribution may cover a clearly grouped widget or review section; it need not be repeated beneath each review within that section. Attribution elsewhere on the site, including only in a footer, legal page, or terms page, is insufficient.

Attribution must be legible, reasonably prominent, and accessible on desktop and mobile. It must not be hidden behind a hover action, placed in collapsed content, obscured by an overlay, or styled to be effectively invisible.Links must not be disabled, replaced with an unrelated destination, or routed through a misleading redirect.

Required attribution and links must remain intact in custom integrations as well as ResellerRatings-provided widgets.You may use ResellerRatings names, logos, and attribution assets solely for these authorized displays and in accordance with our branding instructions.

Do not modify logos without permission or imply that ResellerRatings endorses your products, guarantees their quality, or has a relationship with you beyond the services provided.

This attribution requirement does not authorize publication or redistribution otherwise prohibited by these Terms. White-label use or removal of attribution requires our express written authorization.

6. Review Integrity and Product Matching

When displaying API Data, you must:

• Display reviews only for the products, stores, or services to which they relate.
• Maintain accurate product identifiers and mappings.
• Avoid transferring reviews to unrelated products or combining materially different products.
• Group product variants only where consistent with our documented rules and clearly explained to shoppers.
• Preserve the substance of review text, ratings, dates, attribution, and verification status.
• Identify excerpts and provide a reasonable way to access the full review.
• Use the rating and review count supplied for the applicable product and dataset.
• Avoid presenting store-wide or seller ratings as product-specific ratings.
• Clearly label sorting and filtering controls.
• Identify selected subsets of reviews and avoid presenting their rating or count as the overall rating or total review count.
• Promptly reflect corrections, removals, and moderation changes communicated through the API Services or by us.

You must not edit, sort, filter, or display reviews in a way that creates a materially misleading impression or misrepresent an independently modified score as a ResellerRatings score.

Display “verified purchase,” incentive disclosures, and similar indicators only when supported by the supplied data and applicable display requirements.

You may use legitimate moderation and dispute processes. You must not use the API Services to suppress lawful criticism or circumvent review-authenticity requirements.

7. Privacy and Security

You must comply with applicable privacy, data-protection, security, consumer-protection, and marketing laws and any applicable data-processing agreement between the parties.You must:

• Retrieve only the API Data reasonably necessary for an authorized purpose.
• Maintain reasonable administrative, technical, and organizational safeguards appropriate to the information.
• Restrict access and encrypt personal information in transit and at rest.
• Securely dispose of information no longer needed.
• Provide required notices and obtain necessary permissions for information you submit.
• Use personal information only for the authorized purpose for which it was provided.
• Display only reviewer information expressly provided for public display.

You must not expose email addresses, order numbers, internal customer identifiers, private moderation records, or other nonpublic information.

You must notify ResellerRatings without undue delay, and no later than 48 hours after becoming aware, of unauthorized access to API credentials or API Data under your control.

Initial notice may be supplemented as information becomes available.You must reasonably cooperate in investigation, containment, remediation, and legally required notifications. Any shorter notification period in an applicable data-processing agreement controls.

8. Usage Limits and API Changes

You must comply with documented request limits, concurrency limits, quotas, pagination requirements, and technical instructions.

Integrations must use reasonable retry intervals and avoid repeatedly submitting failed or unnecessary requests.We may throttle requests, rotate or revoke credentials, restrict endpoints, or require integration changes to protect service integrity, security, privacy, or other customers.We may update or discontinue features and versions.

We will provide reasonable advance notice of material changes where practicable, except where immediate action is reasonably necessary for security, legal compliance, or service protection.Any express service commitments in the Agreement remain controlling.

9. Storage and Retention

During the Subscription Unless your Agreement or our written authorization permits a different period, you may cache or store API Data for no more than 30 days. Data used in an ongoing authorized integration must be refreshed or deleted within that period.You must follow any shorter refresh or removal period specified in our documentation or a security, privacy, or moderation notice.

If content cannot be refreshed within the permitted period, stop displaying it until a valid refresh is completed.You must not use repeated retrieval, backups, exports, or successive snapshots to maintain an unauthorized permanent archive.You may retain non-identifying, aggregated internal business reports for legitimate recordkeeping if they do not reproduce review text, identify reviewers, permit reconstruction of API Data, or serve as a substitute for licensed access.Longer retention required by law is permitted only to the extent necessary, with restricted access and no continued commercial use.

These restrictions do not require deletion of information you can demonstrate you lawfully obtained independently of the API Services or separately retain under an applicable agreement. Obtaining a copy through the API Services does not expand your independent rights.
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10. Product Review Widget Implementation

10.1 Required Technical Standards

‍Secure rendering. Treat review text and other user-generated content as untrusted input. Escape or sanitize content before rendering, validate links, and prevent execution of scripts or unauthorized markup. Do not disable security controls merely to make an integration function.

‍Accurate structured data. Where search-engine structured data is implemented, ensure it corresponds to the product and review information visible on the page and complies with the search engine’s applicable requirements. Do not publish fabricated ratings, conflicting or duplicative aggregate-rating markup, or misleading review counts.

‍Preserved controls. Do not modify supported widgets in ways that bypass required attribution, security, privacy, accessibility, refresh, or moderation functions.

‍No search-performance guarantee. ResellerRatings does not guarantee eligibility for search features, search rankings, or any particular commercial outcome.

• Use the supported widget where practical. Keep it updated and avoid unsupported modifications.
• Load efficiently. Use asynchronous loading and, where appropriate, lazy-load content below the initial viewport. Reserve layout space to reduce page shifts.
• Maintain shopping functionality. Widget timeouts or API outages should not prevent product browsing, cart use, or checkout. Use a neutral fallback rather than displaying an error as a zero-star rating.
• Support accessibility. Provide keyboard navigation, visible focus indicators, sufficient contrast, and text equivalents for star ratings. Make pagination, sorting, and filtering usable with assistive technology.
• Design for mobile. Test content and controls on common screen sizes and avoid layouts that obstruct purchasing controls.
• Manage traffic. Use approved caching, pagination, and retry behavior. Avoid downloading an entire review history on every page load.
• Test product mappings. Verify identifiers before launch and after catalog migrations, product merges, or SKU changes.
• Test edge cases. Include products with no reviews, long reviews, multiple variants, removed reviews, slow connections, and unavailable API responses.
• Monitor operation. Track failures, stale content, incorrect mappings, and unexpected request volumes without logging unnecessary personal information.

0.3 Responsibility and Remediation

‍Client responsibility. As between the parties, you are responsible for the legal compliance of your Authorized Properties and your implementation, configuration, customization, and use of the API Services and API Data, including work performed by your employees, developers, agencies, and other service providers.

This responsibility includes compliance with the Americans with Disabilities Act (ADA) and other applicable accessibility, nondiscrimination, privacy, data-protection, consumer-protection, and advertising laws. You must identify and satisfy the requirements applicable to your business and implementation, including any applicable Web Content Accessibility Guidelines (WCAG) requirements.

‍Testing and ongoing compliance. You are responsible for evaluating and testing your implementation before launch and following material changes, monitoring its ongoing accessibility and compliance, and promptly correcting deficiencies within your control. This includes the interaction of ResellerRatings widgets with your website’s themes, styles, scripts, navigation, consent tools, and other third-party components. You must not remove or impair accessibility or security features supplied by ResellerRatings.

‍No certification or transfer of responsibility. Providing API Services, widgets, documentation, recommendations, technical assistance, or implementation feedback does not constitute legal advice, certify your Authorized Properties as compliant, or transfer your compliance responsibilities to ResellerRatings. Except as expressly agreed in a signed Agreement, ResellerRatings does not undertake to audit, certify, or continuously monitor your Authorized Properties for accessibility or other legal compliance.

‍Allocation of liability and client release. To the fullest extent permitted by applicable law, ResellerRatings is not responsible for noncompliance caused by your implementation, modifications, content, third-party components, failure to apply provided corrections, or other acts or omissions within your control. You release ResellerRatings from claims you may have against it to the extent arising from those matters.This allocation does not waive the rights of third parties, override an express obligation undertaken by ResellerRatings in the Agreement, or exclude responsibility to the extent caused by ResellerRatings’ own breach, negligence, willful misconduct, or violation of a legal obligation that cannot lawfully be excluded.

‍Defense and indemnification. Subject to Section 17 and the Agreement’s applicable indemnification procedures and liability limitations, you will defend, indemnify, and hold harmless ResellerRatings against third-party claims, resulting damages and settlements, and reasonable defense costs to the extent arising from your breach of this Section, including accessibility or ADA claims attributable to matters within your responsibility or control. The exclusions stated in Section 17 apply.

‍Remediation and suspension. You must promptly investigate reported deficiencies and correct those within your control. If you reasonably believe a deficiency originates in an unmodified ResellerRatings-provided component, you must promptly notify us and provide information reasonably necessary to investigate.ResellerRatings may require correction or temporary removal of an implementation that violates these Terms, exposes information, compromises review integrity, or creates a material security or compliance risk. We may suspend the affected integration as reasonably necessary under Section 11.The responsibility, release, and indemnification provisions of this Section survive termination to the extent applicable to conduct occurring during your use of the API Services.

11. Suspension and Termination

Access ends when your subscription or authorization expires or terminates.We may immediately suspend or restrict access where we reasonably believe it is necessary to address:

• Unauthorized access, compromised credentials, or a security incident.
• Misuse of API Data or a material violation of these Terms.
• Threats to service availability, reviewer safety, privacy, or review integrity.
• A legal requirement.

For other remediable breaches, we may provide notice and an opportunity to cure consistent with the Agreement.

Nonpayment remedies and applicable cure periods are governed by the Agreement.

Suspension does not authorize continued use through another account or relieve you of payment obligations under the Agreement.

12. Obligations After Access Ends

When access expires or terminates, you must immediately stop API calls and public display, distribution, and commercial use of API Data, except to the extent expressly permitted by a surviving license.

Within 30 days, you must delete API Data from active systems and direct your service providers to do the same, subject to Section 9’s limited retention exceptions.

Copies in routine backups may remain until overwritten through your documented backup cycle if they are not accessed or used except for disaster recovery or legal compliance.

If restored, they must promptly be deleted again unless retention remains permitted.Upon reasonable request, an authorized representative must certify compliance in writing.Retained information remains subject to these Terms’ confidentiality, security, and use restrictions.

Any display permitted under a surviving license remains subject to the attribution requirements unless otherwise agreed in writing.Termination does not require ResellerRatings to remove reviews or other platform content. Retention of information held by ResellerRatings is governed by the Agreement, applicable privacy terms, and law.

16. Disclaimers and Liability

The warranties, disclaimers, liability limitations, and service commitments in the Agreement apply to the API Services and API Data.

Except as expressly stated in the Agreement and to the extent permitted by law, the API Services and API Data are provided “as is” and “as available.”

We do not guarantee uninterrupted or error-free operation, the accuracy of third-party reviews, or any particular commercial outcome.Nothing in these Terms excludes liability that applicable law does not permit the parties to exclude.

17. Client Indemnification

Subject to the Agreement’s applicable indemnification procedures and liability limitations, you will defend ResellerRatings against third-party claims arising from:Your unauthorized use, disclosure, sale, or distribution of API Data.

Your unlawful or misleading use of reviews, ratings, or reviewer information.

Submissions for which you lacked necessary rights or permissions.

Your violation of applicable law in connection with the API Services.

A security incident caused by your breach of these Terms’ security obligations.

You will indemnify ResellerRatings for resulting damages, settlements, and reasonable defense costs, except to the extent caused by ResellerRatings’ breach of the Agreement, negligence, or willful misconduct.

We must provide prompt notice of the claim, reasonable cooperation at your expense, and control of the defense to you, subject to appropriate protections. You may not agree to a settlement that admits fault by, imposes nonmonetary obligations on, or fails to release ResellerRatings without our written consent.

19. Changes to These Terms

We may update these Terms by providing notice through the account dashboard, email, or another agreed notice method.

Unless the Agreement requires otherwise, material changes will take effect no earlier than 30 days after notice.

Changes reasonably necessary to address security threats, unlawful activity, or legal requirements may take effect sooner, with notice as practicable.

Continued use after the effective date constitutes acceptance to the extent permitted by the Agreement and applicable law. Any contractual amendment or consent requirements remain controlling.