Privacy Policy Last Updated: February 7, 2020

ResellerRatings provides this policy to provide you with information relating to how we collect, use and share information. Specifically, this policy addresses:

The information we collect
‍How and when information is used
‍How we protect your information
‍Our email programs
‍Who has access to your information
‍Third party advertising
‍How to correct inaccuracies
‍How to opt out of email
‍CCPA

‍When we set out to make ResellerRatings.com the best shopping experience, we didn't want to settle on a generic one size fits all site. We wanted to build a site that speaks to the best deals and safest shopping experience for you. We respect your privacy, and we do collect data on how you use our site and services in order to tailor it to your needs.

ResellerRatings respects the privacy and security of its users. Our goal is to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. In order to achieve this goal, we sometimes collect information as you interact with our online services to understand what differentiates you from each of our millions of other users.

In order to demonstrate our commitment to your privacy, we have prepared this statement disclosing the privacy practices of RSR Acquisition, LLC for the ResellerRatings business and site. Here, you will learn what personally identifiable information of yours is collected, how and when we might use your information, how we protect your information, who has access to your information, and how you can correct any inaccuracies in the information.

ResellerRatings recognizes that the European Union (“EU”) has established strict protections regarding the handling of Personal Data, and ResellerRatings therefore has elected to adhere to the EU-U.S. Privacy Shield Framework (the “Privacy Shield”) with respect to such Personal Data that it receives in the United States about individuals located in the EU. ResellerRatings also engages with its Clients in the EU Model Clauses for data processing.  

ResellerRatings also recognizes that the State of California has enacted the California Consumer Privacy Act of 2018 (“CCPA”) which provides California residents with certain protections and rights regarding the handling of Personal Information.  ResellerRatings has adopted an Addendum to this Privacy Policy which addresses the specific California requirements.  

The Addendum supplements the provisions of this Privacy Policy. For further background and information about Privacy Shield, and to see ResellerRatings’s representation on the Privacy Shield List, please refer to the Privacy Shield website at www.privacyshield.gov.

If you are located outside of the United States, please be aware that ResellerRatings and/or its Clients may transfer your Personal Data to the United States for processing. By using our website, contracting with us to receive our products or services, or submitting any information to us, you consent to this transfer, processing and storage of your information in the United States, a jurisdiction that may not provide the same level of privacy protection as the laws in your home jurisdiction.

Information Collected 

ResellerRatings collects certain information from and about its users in three ways -- directly from the user, from our Web server logs, and with cookies. 

User-Supplied Information: When you register on ResellerRatings.com, we may ask you for your name, email address, invoice numbers pertaining to online transactions, and some other personal information. The more accurate information you provide, the better we are able to customize your ResellerRatings.com experience.

 Server Log Information: When you visit an Internet Web site, you disclose certain information about yourself, such as your Internet Protocol (IP) address, the time of your visit, and the referring location (e.g., the Site or page that offered a link to a ResellerRatings.com page). ResellerRatings.com, like many other sites, records this basic information about visits to its site.

 Cookies: In order to offer and provide a customized, personal service, ResellerRatings.com uses cookies administered by an affiliate of ResellerRatings, to store and help track your information as you travel throughout the site. For example, we may use cookies to help remind us who you are and to deliver content and services based upon your account information. In addition, third party advertising networks may issue cookies when serving advertisements. Cookies are simply pieces of information that are sent to your browser from a Web server and stored on your computer's hard drive. The use of cookies is relatively standard and you will likely find them used on most other major Web sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you receive a cookie, or to refuse to accept cookies. You should understand that certain areas of many sites may not function properly if you set up your browser to not accept cookies or if you reject a cookie. Merchants signing up for our services should also recognize that by displaying the ResellerRatings seals and/or widgets on their respective Web properties, merchants, on behalf of themselves and their users, authorize ResellerRatings and its affiliates to place cookies on browsers visiting the merchant-operated sites. 

You should remember that whenever you voluntarily disclose personal information online, such as in message boards, through e-mail, discussion groups, or in chat areas, your information can be collected and used by others. Although ResellerRatings tries to protect your personal information, ResellerRatings cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. You are also solely responsible for maintaining the secrecy of any passwords you set up and/or any account information. Most of the data we collect is anonymous, but some of our Clients may direct us to ask for your contact information, which is Personal Data. Wherever we obtain access to Personal Data about our Clients’ customers or website visitors, we are acting as a mere data processor on behalf of our Clients, and we therefore process such Personal Data strictly in accordance with their instructions and pursuant to our contractual arrangements with them. ResellerRatings’s Clients are the data controllers and data owners. If you are a customer or website visitor with an existing relationship with one of our Clients, you should refer to the Client’s website to understand the privacy practices that apply to Personal Data that we may maintain about you on behalf of the Client. Our Clients are encouraged to participate in privacy initiatives to protect the privacy and security of the data collected; however, since we do not have direct control over the policies or practices of our Clients, we cannot be responsible for their actions. If you are a reviewer who provides information to ResellerRatings via the ResellerRatings site or portal, all content and personal data that you provide remains your property, and ResellerRatings acts as the data controller for all legal purposes. Although our Client is licensed to use the content provided by a reviewer, such license is not perpetual and expires a commercially reasonable time after you, the reviewer, remove or delete the content from ResellerRatings. You have the right to access your Personal Data. If you would like to access and review Personal Data that you provided to us, you can contact us at Privacy@resellerratings.com. We will cooperate as appropriate with requests from reviewers within 30 days.

 How and When Information is Used 

We use information in different ways to give you the best experience. 

‍User-supplied information: This information is used for purposes such as personalization and verification.
‍
Web Server Logs: This information helps us identify which areas of our site are of interest to our visitors. ResellerRatings also collects the Internet Protocol (IP) addresses of its visitors for the purposes of system administration and to report aggregate information to our advertisers. 

‍Cookies: We use cookies to let users use our services more easily and to let us keep track of certain statistical information that helps us improve our site and offerings available by our affiliates. Cookies also allow us to save passwords and preferences for you so that you won't have to re-enter them the next time you visit. 

‍Your Email Address: We use your email address to send you information about your ResellerRatings.com account, such as your username and password, and confirmations of reviews that you have submitted to the site. From time to time, we may email you to let you know about new site features no more frequently than once per month but generally only a few times per year. Except as described in this Privacy Policy, your email address is never sold or otherwise provided to a 3rd party. 

‍Invoice Numbers: When you submit a review of an online merchant to ResellerRatings, we ask you to provide an invoice number for your transaction with that merchant as evidence that you did indeed enter into a transaction with that merchant. Merchants have the ability to login to ResellerRatings.com to view invoice numbers submitted to our site by their customers for any given review of that merchant. Therefore, any invoice number that you submit to our website is visible to the merchant to whom your review pertains, but not to any other merchants or users of our website.

 How We Protect Your Information 

The privacy and protection of your personal information is important to us. ResellerRatings does not make personally identifiable information available to any third parties without your permission or as otherwise described in this Privacy Policy. Any user statistics that we may provide to prospective advertisers or partners regarding your ResellerRatings.com usage are provided on an anonymous basis only and do not include any personally identifiable information about any individual user. 

Your access to some services and content is password protected. We recommend that you do not divulge your password to anyone. ResellerRatings will never ask you for your password in an unsolicited phone call or in an unsolicited email. You should not disclose your user name and password to others. In addition, if applicable, you should remember to sign out of your ResellerRatings.com account or service at the end of each session. You may also wish to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. 

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, despite our efforts to protect your personal information, ResellerRatings cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. You transmit all such information to us at your own risk. However, once we receive your transmission, we make our best effort to ensure its security on our systems. 

‍Children In most cases, ResellerRatings’s services and website are not designed or intended for use by children under 18, although our Clients may offer children’s products for purchase by adults and/or children’s services. If you are under 18, you should not use our site without the permission and in the presence of a parent or guardian. In rare instances, a ResellerRatings’s Client may choose to survey children under 18; such surveys will not solicit Personal Data. Children under 18 may not submit any Personal Data to us, and if we discover that we have inadvertently gathered any Personal Data about a child under 18, we will take appropriate steps to delete it immediately. 

‍Our Email Programs 

ResellerRatings sends the following types of emails to our users: 

‍New user registrations: When you sign up for a free account at ResellerRatings.com, either to write a review or to participate in our discussion forums, we send you a verification email containing a link. Click the link to verify and activate your account. Once activated, this email is no longer sent to you. You may receive more than one activation email reminder, but an opt-out link is provided at the bottom of these activation emails. 

‍Deal Newsletter: You can choose to receive daily deals newsletters containing product specials found at various retailers. To receive this newsletter, you must opt in by inputting your email address into a form on our homepage. Then, you will receive a verification email to confirm that you want to receive the newsletter. Every newsletter that is sent out also includes an unsubscribe link at the bottom. 

‍Review Alerts: If you are an online retailer, you can sign up to be notified by email when reviewers post reviews to our site about your company. You can turn these email alerts on and off in the merchant administration panel that we provide to you. 

When you write a review for a merchant listed at ResellerRatings.com, that merchant can post a public response in reply to your review. You will be emailed a copy of the merchant's response. Additionally, the merchant can contact you via our site, to send you an email via a web form. Your email address is not revealed to the merchant. If you wish to opt out of these types of emails, use the unsubscribe link at the bottom of each email. 

‍Exit Survey Reminders: Many Internet retailers participate in our exit survey program, which displays a popup window to the user after the user completes a purchase at the retailer's website. The exit survey window asks the user if they want to write a review of the retailer, and to enter their email address, if so. Then, one week later, we send a reminder email to the user, asking them to complete a review. Only one reminder email is sent, as part of this program, per the user's initial request. 

‍Who Has Access to the Information 

Except as described in this Privacy Policy, ResellerRatings and its affiliates will not willfully disclose any individually identifiable information that has been collected about users to any third party without first receiving that user's permission, other than to provide its services. Personal information you include as part of your public user profile and other personal information you post on or through the ResellerRatings.com service as part of reviews is made publicly available and so can be accessed by nearly anyone who views your profile or reviews online. This includes your username, the biographical information and photos you include in your profile, and any personal information you may include in your postings of comments and reviews.

ResellerRatings may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property of ResellerRatings. ResellerRatings will use its best efforts to contact you if ResellerRatings.com is issued a subpoena or other legal process that requests your identity. ResellerRatings may disclose personal information to affiliates or to third party vendors, consultants, and other service providers who are working on our behalf. Also, your personal information may be disclosed or transferred to one or more third parties in connection with, or during negotiations of, any merger, sale of company assets, financing, restructuring or acquisition of all or a portion of our business to or by another company. When you are at the ResellerRatings.com site and asked for personal information, you share that information with ResellerRatings (or to affiliates and/or vendors providing services on behalf of ResellerRatings.com) alone, unless the service is offered in conjunction with another party. For example, some ResellerRatings services are offered in conjunction with another company. In order to provide such co-branded services to you, it is necessary for us to share your personal information with the company offering the co-branded service. If you do not want your data to be shared, you can choose not to allow the transfer of data by not using that particular service. If you choose to share your data with a provider of a co-branded service, you should understand that those providers may have separate privacy and data collection practices. ResellerRatings has no control over and accepts no liability for these independent practices. Each provider should provide more information regarding its privacy and/or use policies. 

‍Third Party Advertising 

We use Google and other third-party advertising companies to serve ads when you visit our site. These companies may use information about your visits to this and other sites in order to provide advertisements on this site, other sites, and other interactive media about goods and services that may be of interest to you. Third party advertising companies may issue cookies when serving advertisements. This Privacy Policy does not apply to, and we are not responsible for, third party cookies or other tracking technologies, and we encourage you to check the privacy policies of these third parties to learn more about their privacy practices. If you would like to obtain an opt-out cookie from Google or other third-party advertising companies, or for more information about targeted advertising in connection with ad networks, please visit www.networkadvertising.org/managing/opt_out.asp. Having an opt-out cookie means that the information collected from your website visits will not be used to target ads to you. You may have to obtain a new opt-out cookie for each browser you use and whenever you reset your cookies. 

‍How to Correct Inaccuracies 

If you use another ResellerRatings.com service, we may send you a confirmation e-mail confirming your new account and/or service. The message will be sent to the address that you supplied us and will describe ways for you to change or delete the account information provided. Remember to keep the confirmation e-mail as it will also contain information that will help you in case you run into problems accessing our services. We welcome any questions or comments you have about ResellerRatings. 

‍Updates to this Privacy Policy

‍ We may make changes to this Privacy Policy from time to time. If we update this Privacy Policy, we will update the “last updated” date at the top of this Privacy Policy. Any changes to this Privacy Policy are effective upon posting. In the event of any material changes to this Privacy Policy, we will use reasonable efforts to notify you of the change. 

‍Opt Out of Email 

We will occasionally send you information on ResellerRatings products or services we think may be of interest to you if you are a Client or choose to sign up for our newsletter. If you do not want to receive this promotional information, you may opt-out from these types of communications by following the instructions included in each communication, or by contacting us at Privacy@resellerratings.com. To stop receiving any kind of emails from ResellerRatings, contact us and provide your email address. 

Our mailing address to contact us: C/O RSR Acquisition, LLC812 Huron Rd. E Suite 555Cleveland, OH 44115 Or faster yet, contact us here support@resellerratings.com

 ResellerRatings and Privacy Shield 

This Privacy Statement covers the website www.resellerratings.com, all ResellerRatings’s hosted surveys, including the collection of Personal Data about ResellerRatings’s Clients and ResellerRatings’s Clients’ customers and website and mobile website visitors. 

If you have questions or complaints regarding our Privacy Statement or practices, please contact us at Privacy@resellerratings.com. If you are not satisfied with our response and have a complaint about our privacy practices, you can contact your local Data Protection Authority. 

ResellerRatings may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. ResellerRatings may be liable for passing Personal Data on to third-parties (an “onward transfer”) that do not adhere to the protections mandated by the EU and Switzerland.

‍Dispute Resolution 

ResellerRatings participates in the Privacy Shield Framework. As part of our participation in that program, we have agreed to adhere to its principles for the resolution of disputes relating to our compliance with Privacy Shield. If you have any complaints regarding our compliance with Privacy Shield, you should first contact us (as provided above). If contacting us does not resolve your complaint, you may raise your complaint with your local Data Protection Authority in accordance with the Privacy Shield Framework guidance published here: https://ec.europa.eu/commission/index_en

‍ResellerRatings is subject to the investigatory and enforcement powers of the United States Federal Trade Commission and other regulatory agencies. In some circumstances, an individual having a dispute with ResellerRatings may invoke binding arbitration through the Privacy Shield Panel in accordance with the Privacy Shield Framework guidance published here: http://ec.europa.eu/justice/data-protection/document/citizens-guide_en.pdf 

IF YOU ARE A CALIFORNIA RESIDENT PLEASE CONTINUE TO READ BELOW FOR AN EXPLANATION OF ADDITIONAL RIGHTS WHICH YOU MAY HAVE 

Privacy Notice/Addendum for California Residents 
Effective Date: February 7, 2020 

This Privacy Notice/Addendum for California Residents supplements the information contained in ResellerRatings’s Privacy Policy https://www.resellerratings.com/terms#privacypolicy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and any terms defined in the CCPA have the same meaning when used in this Notice. 

Where noted in this Notice, the CCPA temporarily exempts personal information reflecting a written or verbal business-to-business communication ("B2B personal information") from some its requirements.

 Information We Collect 

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include: 

Publicly available information from government records. 
Deidentified or aggregated consumer information. 
Information excluded from the CCPA's scope, like: 

health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data; 

personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994. 

In particular, we have collected the following categories of personal information from its consumers within the last twelve (12) months: 

‍CategoryExamplesCollectedA. Identifiers.A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.YESB. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.Some personal information included in this category may overlap with other categories.YESC. Protected classification characteristics under California or federal law.Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). NOD. Commercial information.Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.NOE. Biometric information.Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.NOF. Internet or other similar network activity.Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.YESG. Geolocation data.Physical location or movements.YESH. Sensory data.Audio, electronic, visual, thermal, olfactory, or similar information.NOI. Professional or employment-related information.Current or past job history or performance evaluations.NOJ. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.NOK. Inferences drawn from other personal information.Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.YES 

We obtain the categories of personal information listed above from the following categories of sources: 

Directly from you. For example, from forms you complete or products and services you purchase.
 Indirectly from you. For example, from observing your actions on our Website. 
From retailers who you may have purchased products or services from.  

Use of Personal Information 

We may use, sell, or disclose the personal information we collect for one or more of the following purposes:

 To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns. 

To provide, support, personalize, and develop our Website, products, and services. 

To create, maintain, customize, and secure your account with us. 

To process your requests, purchases, transactions, and payments and prevent transactional fraud. 

To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses. 

To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law). 

To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business. 

For testing, research, analysis, and product development, including to develop and improve our Website, products, and services. 

To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations. As described to you when collecting your personal information or as otherwise set forth in the CCPA. 

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users/consumers is among the assets transferred. 

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice. 

Sharing Personal Information 

We may disclose your personal information to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales (see Personal Information Sales Opt-Out and Opt-In Rights). When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. The CCPA prohibits third parties who purchase the personal information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales. 

We may share your personal information with the following categories of third parties: 

Service providers. 
Data aggregators.
 Data syndicators.  

Disclosures of Personal Information for a Business Purpose 

In the preceding twelve (12) months, Company has not disclosed personal information for a business purpose.  

Sales of Personal Information In the preceding twelve (12) months, Company has sold the following categories of personal information: 
Identifiers.
Internet or other similar network activity.
Geolocation data.  

We sell your personal information to the following categories of third parties:

Data aggregators. 
Data syndicators.  

Your Rights and Choices 

‍The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights. 

Access to Specific Information and Data Portability Rights 

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you: 

The categories of personal information we collected about you. 
The categories of sources for the personal information we collected about you. 
Our business or commercial purpose for collecting or selling that personal information. 
The categories of third parties with whom we share that personal information. 
The specific pieces of personal information we collected about you (also called a data portability request). 
If we sold or disclosed your personal information for a business purpose, two separate lists disclosing: 
sales, identifying the personal information categories that each category of recipient purchased;
and disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained. 

Deletion Request Rights 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. 

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to: 

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you. 

Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. 

Debug products to identify and repair errors that impair existing intended functionality. 

Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. 

Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.). 

Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent. 

Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. 

Comply with a legal obligation. 

Make other internal and lawful uses of that information that are compatible with the context in which you provided it.  

Exercising Access, Data Portability, and Deletion Rights 

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either: 
Calling us +1 216 400 0544
 Emailing us at support@resellerratings.com
 Visiting https://www.resellerratings.com/contact-us and/or https://www.resellerratings.com/privacy/manage  

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must: 

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include: 

Full Name and Email Address 
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. 

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. 

Making a verifiable consumer request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account. 

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. 

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights. 

Response Timing and Format 

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. I

f you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. 

Personal Information Sales Opt-Out and Opt-In Rights 

If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the "right to opt-out"). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the "right to opt-in") from either the consumer who is at least 13 but not yet 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time. 

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting the following Internet Web page link: https://www.resellerratings.com/privacy/manage 

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by: http://www.resellerratings.com/signup 

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not: 
‍
Deny you goods or services.
 
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. 

Provide you a different level or quality of goods or services. 

Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services. 

However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.  

Changes to Our Privacy Notice

 We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. 

Contact Information 

If you have any questions or comments about this notice, the ways in which ResellerRatings collects and uses your information described here and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at: 

Phone: +1 216 400 0544
‍Website: https://www.resellerratings.com/contact-us
‍Email: Privacy@resellerratings.com
‍Postal Address: 812 Huron Rd. E Suite 555,  Cleveland, OH 44115